Legal

Privacy Policy

Last updated September 7, 2026

Information you provide

When you submit a service request, FIX1X Appliance Repair collects the information you choose to provide, such as your name, phone number, optional email address, service ZIP code, appliance details and a description of the issue.

How information is used

Service-request information is used to review coverage, confirm appliance support, communicate about scheduling, prepare for a diagnostic visit and provide customer support. It is not sold.

Mobile messaging privacy

Mobile phone numbers, SMS opt-in records and consent data are not sold or shared with third parties or affiliates for marketing or promotional purposes. Service providers may process limited data only to deliver the messaging, scheduling or customer-support services requested by the customer. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Website chat

Our website chat is provided by TUBER. If you start a chat, TUBER processes the name, phone number, optional email address and messages you submit so FIX1X can respond to your service inquiry. Replies may be sent by text to the phone number you provide. The chat also uses the website address and may store a conversation identifier in your browser to keep your conversation available.

Embedded Google Maps

Service-area pages load embedded Google Maps to show the selected city or route center. Google may process technical information such as the visitor’s IP address and browser details when the map loads. See the Google Privacy Policy.

Current request behavior

The Book Online form sends your service request to FIX1X through TUBER. We retain your request, submission time and the consent choices you make. A request reference appears after your submission has been accepted. If confirmation is interrupted, use Retry request to avoid creating a duplicate.

Service providers

Limited information is processed by our hosting, communications and customer-management providers, including TUBER, to receive and manage the service request. Technical information such as an IP address may be used to limit spam and repeated submissions.

Retention and choices

Request information should be retained only as long as reasonably needed for scheduling, service records, support and legal obligations. SMS consent records should be retained while consent remains active and as otherwise required to demonstrate the opt-in.

Contact

For questions about this policy or your information, contact FIX1X Appliance Repair, operated by Sprint Global Trans LLC, at support@fix1x.com or (847) 416-8776.

Policy updates

This policy will be updated when our request handling or website services change.